Terms and Conditions

Order Confirmation
An order is considered confirmed only after payment is received in case of online payment. For custom orders, all specifications must be finalized before production can commence.

Product Variations
Since each product is handcrafted, slight variations in design, color, or texture may occur. These differences are a testament to the uniqueness and craftsmanship of our items.

Cancellations
Orders can only be canceled within 24 hours of placement. After this timeframe, cancellations will not be accepted, as production begins promptly.

Payment Policy
Payments can be made using the methods displayed at checkout. Certain custom orders may require partial or full advance payments.

Liability
timberandshine.com will not be held responsible for delays caused by unforeseen circumstances, such as natural disasters, strikes, or logistical issues.

Customer Responsibilities
Customers must ensure the delivery location is accessible and provide accurate address and contact information to facilitate a smooth delivery process.

Disputes
Any disputes arising from the use of our services will be governed by the laws of Pakistan.